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Anaya Warranty Policy

 

  1. Anaya warranty policy helps you stay covered in case of defects in material, design and workmanship after purchase of the product. On selected products and in instances where we are considered the seller, a twelve (12) months warranty will be provided for the eligible items purchased for all the buyers within UAE. In instances where products are bought through a seller that is not us, the terms of the respective seller’s warranty will apply.
  2. Warranty of the item begins from the product delivery date.
  3. The address provided during the Warranty claim request will be registered as the pick up and delivery address for the claimed item. This cannot be modified.
  4. Warranty repairs will be carried out by authorized service centers. In instances where products are bought through a seller that is not us, the terms of the respective seller’s warranty will apply.
  5. The original invoice is required to verify the serial number and validate the warranty period to benefit from warranty services.
  6. In the logistics assistance scenarios, the warranty repair period is twenty-five (25) working days for the units covered under the warranty from the date of picking the product until dispatch.
  7. Not all products are covered by the warranty, always check the product listing to know if it includes warranty benefits.
  8. If your item can’t be repaired but is still under the manufacturer’s warranty, we will issue a replacement (from the same seller) or, if a replacement isn’t available, you will be refunded in full.
  9. The customer shall ensure that the item is packed in its original box or wrapped safely to avoid any damage during transit. If the packaging is not done safely which leads to damage, noon will not be responsible for the same and the claimed item will be returned to the customer without servicing.
  10. Warranty services provided by sellers other than Anaya, are not the responsibility of Anaya. This includes spare part availability, repair period and/or quality of repair. The customer is to contact the warranty service provider directly in case of complaints or any other concern.

 

Pickup and Delivery Policy:

The customer must ensure the item is packed in its original box and wrapped safely. Anaya is not responsible for any damages that may occur during the shipping.

The customer must provide the product and its accessories to the courier company during the pickup.

The warranty shall only apply to products purchased within the United Arab Emirates (the “Territory”).

In case the customer rejects to receive the product after processing the warranty claim, the product will be stored in Anaya’s warehouse for a maximum period of thirty (30) calendar days after which the customer will not be eligible to request for a return of the product.

You may contact us through email info@anayacollection.com or live chat through our website.

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